Shipping policy


Anu Toys – Shipping Policy

At Anu Toys, we’re committed to providing a smooth, fast, and reliable shopping experience for all our customers across Pakistan. Our goal is to make playtime fun and worry-free — that’s why we offer FREE delivery on every order, anywhere in Pakistan!

1. Order Processing

  • All orders are processed within 1–2 business days after confirmation (excluding weekends and public holidays).

  • You’ll receive a confirmation message or email once your order has been placed.

  • Once dispatched, we’ll share your tracking number or courier reference so you can follow your shipment easily.

For any order updates or questions, contact us at 📧 anutoysofficial@gmail.com or 📞 0345-4040404.

2. Delivery Time

  • Standard delivery across Pakistan takes 3–7 business days, depending on your location.

  • Deliveries to remote or rural areas may take a little longer.

  • During sales, holidays, or busy periods, please allow a few extra days for delivery.

3. Shipping Charges

  • Good news! At Anu Toys, there are NO delivery charges — shipping is 100% FREE on all products, all over Pakistan.

  • There are no hidden costs or handling fees. The price you see at checkout is the final price you pay.

4. Cash on Delivery (COD)

  • Cash on Delivery is available nationwide for all orders.

  • Please ensure someone is available to receive and pay for the order upon arrival.

  • Repeated refusals or non-acceptance of COD orders may lead to account restrictions.

5. Order Tracking

  • Once your order is shipped, you’ll receive a message or email containing your tracking details.

  • You can track your parcel using the courier’s online tracking system.

  • Need help tracking your order? Contact us at:
    📧 anutoysofficial@gmail.com | 📞 0345-4040404

6. Delayed or Lost Packages

  • While most packages arrive on time, rare delays can occur due to courier or weather issues.

  • If your order hasn’t arrived within 10 business days, please contact us immediately at 📧 anutoysofficial@gmail.com or 📞 0345-4040404.

  • We’ll coordinate with the courier to locate your parcel or arrange a replacement/refund if necessary.

7. Incorrect Address or Failed Delivery

  • Please double-check your shipping information before placing an order.

  • If a package is returned due to an incorrect or incomplete address, we can re-ship it after confirmation.

  • Orders returned after repeated failed delivery attempts may be cancelled.

8. Damaged Packages

  • If your parcel appears damaged or tampered with, please refuse to accept it and notify us immediately.

  • If you’ve already received it and find damage inside, please send us clear photos or a short video within 48 hours to 📧 anutoysofficial@gmail.com or WhatsApp us at 0345-4040404 so we can resolve it quickly.

9. Contact Us

For any shipping-related questions or concerns, we’re always happy to help:
📧 Email: anutoysofficial@gmail.com
📞 Phone/WhatsApp: 0345-4040404
🌐 Instagram: @anutoys

We’re here to make sure your toys reach you quickly, safely, and without any delivery charges 💛

Anu Toys – Free Delivery All Over Pakistan!